Store Manager – Dubai, Mall Of The Emirates

the Store Manager is the first FENDI Brand Ambassador who, as a real Business Manager with a wide local market knowledge, has the responsibility to foster the Store’s performances, both in terms of sales and clients’ loyalty. As a talented leader able to inspire individuals, developing team engagement and growth, the Store Manager ensures the team is duly trained and coaches the team to build lasting client relationships.

Main Responsibilities

• Monitor and achieve store performance with relevant KPIs
• Assist in the selling process
• Analyze the business, propose and implement action plans to improve results, generate sales for each product category
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities
• Manage and supervise the team in the correct execution of all company operating and stock procedures
• Manage customer service quality, to meet client’s expectations by offering excellent customer service standards
• Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
• Act as brand ambassador to strengthen/build relationships with VIP clients
• Improve Mystery Shopper Results with action plans
• Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department
• Review and submit sales and operational reports to management in adherence to company’s KPIs and policies
• Ensure that FENDI’s standards are applied and maintained all times across the customer service, internal control, VM and back office activities (stocks, administration, etc.)

• 7-10 years’ experience in Fashion/Luxury Sales
• 5-7 years’ experience in a top-location management of a retail luxury business –
• Bachelor’s or Master’s Degree
• Manages his/ her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self-reliant, friendly and patient
• Leadership, confidence, organization, professionalism
• Strong customer orientation skills
• Administration skills
• Goal oriented approach, multitasking
• Computer skills and Retail management system knowledge
• Strong knowledge and/or interest for fashion/luxury industry
• Fluent English. Other languages are a plus