Website Commercial Bank of Dubai
Over the decades, CBD has transformed into a progressive and modern banking institution. We are supported by a sturdy financial base led by a strong and stable management, as proven by our clients who have stood with us over the years. Today, we offer a full range of financial services to help our customers build and manage their finances.
Manager- SSD- Account Services UAEN
DESCRIPTION
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.
Principal Accountabilities
Assist and Support to manage the operational functions to ensure of the following:
Account opening, maintenance WBG and PBG
Account opening, average over 100 documents per day, reconciliation of physical documents
Overnight safe custody of original physical documents under custody
Assist, supervise the Offshore Processing Team pertaining to
Account opening CCBB / PBG
Cheque Book issuance, Special Cheque Book
Online Banking, SMS, IVR Banking
System approval for COB (High Risk) IPAD (High Risk) and MB accounts
Major support involved in this role are:
Approve or reject COB-High Risk accounts, IPAD, MB accounts
Approving Debit cards in the Instant Issuance or DCR for above cases
Escalate approvals to the next level of management where required
Prioritizing process completion depending upon high net worth and tier 1 clients
Manage and plan resources for optimal efficiency especially planning absence or leaves
Is responsible for:
Holding the original physical documents as joint custodian
Ensuring the physical documents are reconciled on a daily basis.
Rework identified by Offshore, rectification exercise in coordination with Branches / RM’s
Closely monitor the movement of original physical documents between ASU & Central Archiving Unit
As Back-up for Time Deposit / CCBB opening / OA payments approval
Act as joint bank admin for special bank controlled admin for iBusiness in conjunction with IAM
Provide assistance to the Unit Head SSD in completing the day to day operations of the Unit
Approve the scanning in SIG-CAP handled at Onshore
Support to develop and cross-train the team for better resource utilization during exigencies.
Participate in designing BRD at a user perspective for upgrades in the processes handled at the Unit.
Identify / propose optimization opportunities, based on the experiences gained in the day to day functions for further improvement.
Support the Manager-SSD-ASU to address / complete audit observations, Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.
Participate at the preparation stage of the BRD for a user perspective, conduct UAT with other members for deployment of approved CR
Work on continues process reviews and improvements to ensure customer experience & expectation is met.
REQUIREMENTS
EXPERIENCE
Higher Secondary education. Formal training in banking would be an added advantage
Prior experience at head office as a verifier would be an added advantaged knowledge of English. Arabic will be an added advantage.
Computer skills
Communication skills
Interpersonal relations skills
Supervisory skills
Organizing skills
To apply for this job please visit www.comeet.com.