Website The Landmark Group
The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,300 outlets, encompassing over 30 million square feet across 22 countries.
Executive – HR (Employee Relations) – (2300024X)
Employee grievance receiving, handling & escalating
Listen & assist employees with issues by listening empathetically to concerns and handling the case in a sensitive manner.
Probe and understand the employees’ concerns while respecting confidential information and confidential matters.
Categorize the employee issue as a grievance/query/request/sexual harassment case/ mental health counselling/code of conduct violation/whistleblowing and guide the employee to the concerned team as per governance structure.
Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of satisfaction.
Facilitate all issues relating to employee relations by ensuring consistency in the interpretation and application of policy for fair & equal treatment of staff.
Follow up with respective HR department for updates and case closures
Documentation, Reporting and maintainence of confidential information
Maintain accurate and complete documentation of all grievances received on call/email on the required forms.
Maintains accurate and complete documentation of all investigations in an organized filing method.
Tracking of all complaints centrally and present reports on a regular basis to HR manager.
Track TAT for all cases registered with the helpdesk.
Ensure safekeeping of all employee related files and records..
Culture & Engagement
Assisting the Culture & Engagement Manager with the employee engagement agenda.
Facilitating continuous improvement and engagement through various programs /engagement
Executing all existing and new initiatives under Landmark Happiness Movement
Facilitate focus groups with the retail & warehouse teams to understand the areas of development
Keep up to date with knowledge of contemporary engagement & employee relations practices. Ensure continuous improvement by actively identifying gaps, proposing and implementing changes and innovative solutions
Basic Qualification / Education / Vocational Training
Post-graduate degree in Business Administration with specialization in Human Resources Management or relevant retail experience.
Minimum Experience
4-5 years of experience in Human Resources in an employee relations or engagement role
Specific / Relevant Experience
Ideally 2-3 years of experience on employee / labor relations in the retail industry
Skills and Capabilities
Proficiency in Microsoft Office applications, such as Excel and Word and Powerpoint
Knowledge of HR processes/policies
Awareness of the local labour law and legal compliance
Strong Verbal & written Communication & Networking skills
Empathetic and patient with people
Preferred languages – English, Arabic
Qualifications
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Primary Location: United Arab Emirates
Job: Human Resource
Organization: Common Concept
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jun 12, 2023, 6:20:54 AM
To apply for this job please visit landmarkgroup.taleo.net.