Website Aramex
Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.
Assistant Operations Manager – GOP
Job Purpose:
The Assistant Operations Manager works closely with the operations Leaders, and operations Supervisor to ensure all processes and functions handled by the domestic team are implemented per aramex quality of service standards to ensure providing a satisfactory service to customers.
Job Responsibilities:
- Perform gap analysis on current offices vs SLAs and new experience mandates and lead projects in the offices to bridge the gap.
- Take on multiple projects across operation teams by leading the mandate for continuous improvement and delivering a great customer experience
- Perform root cause analysis on major issues seen in the ground operation and lead the addressing of those through innovative problem-solving techniques
- Perform audits and send out report showcasing the health of projects at an office level
- Mentor and develop operation leaders to take up management positions across the Aramex operational network
- Maintain healthy and safe workplace environment.
Job Requirements:
- Bachelor’s degree in engineering or management
- 2-5 years of experience in Operations management in logistics, ecommerce operations or supply chain
- Strong leadership skills
- Demonstrated experience in process improvements, cost reduction and operations planning.
- Well versed with Microsoft office, Knowledge of SQL is a plus
To apply for this job please visit careers.aramex.com.