Website Juma Al Majid Holding Group LLC
Born of one man's vision, enterprise and drive, the Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success. His simple but highly effective philosophy of satisfying customers, small or big, through a mix of honesty, integrity and social awareness has become ingrained in all aspects of the business and is truly responsible for the group's unrivaled success.
Service Advisor
Job Description
- Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.
- Solves customers’ complaints to keep a high level of customer satisfaction.
- Up sells added value services to maximize revenue to service center.
- Updates customers’ information on system for reliable CRM data.
- Reviews outstanding repair orders continuously for closing & settlement.
- Attends training programs to improve skills & competencies
- Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.
- Advises customers the feasibility of car trade in when repair costs become high as to get customer’s trust & loyalty.
Requirements
- High School graduated or educational courses related to customer service
- 3 years experience as Service Advisor (preferred with any Automotive Agency/Dealer)
- Excellent communication skills in English
- Smart Appearance
- Has Experience in Auto line DMS System
Benefits
- Paid Annual Leave
- Medical Insurance
- Travel Ticket
T & C applied as per Group Policy
To apply for this job please visit careers.al-majid.com.