Guest Services Associate

Welcome guests in a friendly and professional manner

• Engage each guest as a unique individual and listen attentively to their requests

• Manage and maintain queue lanes efficiently

• Sell tickets and other products via a computerized Point of Sale (POS) system

• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies

• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

• Maintain awareness and adherence to company’s cash handling policies

• Maintain knowledge and awareness of ongoing promotions

• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy

• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass • Efficiently manage all guest services operational areas

• Manage lost and found counter according to company’s lost and found policy

• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety.

Essential:

• Higher secondary or equivalent
• Minimum 1-year operational experience in a guest or customer service setting
• English proficiency (spoken & written)
• • Basic computer knowledge
• • Ability and genuine willingness to entertain/engage guests
• • Flexibility
• • High levels of respect and integrity

Desirable

• Theme park/water park experience
• • Cash handling experience
• Arabic, Russian, Farsi or Chinese proficiency