Sales Administration Analyst – UAE National

Cigna Healthcare is seeking a dedicated and dynamic UAE National for the role of Sales Support in Dubai. The ideal candidate will provide comprehensive support to the sales team, ensuring the smooth and efficient execution of sales operations. This role requires a proactive individual with strong organizational skills and a keen attention to detail.

Key Responsibilities

• Should be working from Monday to Friday, ideally in line with Dubai timings.
• To manage quote requests and proposals from Excel Quote tool for all locations and for both SME and corporate team (direct and broker channel)
• Mailbox management- Completion of allocated QR by end of day.
• Working collaboratively within the support and broader sales team
• Responding to underwriters, broker and client’s queries within TAT
• Building trust/relationships with internal teams and brokers/clients
• Product mastery
• Contribute towards building and improvisation of internal processes and guidelines
• Supporting sales team and enabling them to sell when they are away for meetings
• Business awareness and prioritisation
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary
• Work well in a team environment.
• Efficiency and Accuracy
• Handling objections – which usually happens on multiple brokers/channels
• Proactiveness and taking accountability

Qualifications

• UAE National only.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Minimum of 2 years of experience in a sales support or administrative role, preferably within the healthcare industry.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.

Language: Proficiency in Arabic and English.