Website AW Rostamani Group
AW Rostamani, a family company in the UAE. Enriching lives in diverse sectors including Automotive, Real Estate, Retail, Logistics, Lighting and Investments.
Service Advisor
Description:
- Follow the Autotrust SOP standards in all customer touch points
- Promptness in receiving/greeting customers, understand their needs
- Proper inventory of customer’s vehicle and record customers’ requirements.
- Updating or create customer account by adding all customer & vehicle informations.
- Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
- To arrange test drive as required jointly with customer
- Ensure legible and clear job advice and create job card
- Follow-up the job progress
- Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
- Brief the customer on repair scope /Service contract coverage
- Promoting Service Contracts/other service products (upselling)
- Verify jobs carried out as per customers’ requirements
- Ensure job cards are closed on time
- Ensure car is cleaned and ready for delivery as per the promised date and set time.
- Notify customer in in advance in case of delay
- Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
- Guiding the customer to the vehicle
- Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service contract etc.)
- Develop and maintain long term relationship to enhance customer retention
- Handle customer complaints on priority and bring it to the notice of the superiors.
- Attend customer queries promptly
- Ensure the pending job cards to be closed within the time limit
- Maintain daily follow up records of vehicle received
- Follow the Autotrust SOP standards in all customer touch points
- Promptness in receiving/greeting customers, understand their needs
- Proper inventory of customer’s vehicle and record customers’ requirements.
- Updating or create customer account by adding all customer & vehicle informations.
- Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
- To arrange test drive as required jointly with customer
- Ensure legible and clear job advice and create job card
- Follow-up the job progress
- Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
- Brief the customer on repair scope /Service contract coverage
- Promoting Service Contracts/other service products (upselling)
- Verify jobs carried out as per customers’ requirements
- Ensure job cards are closed on time
- Ensure car is cleaned and ready for delivery as per the promised date and set time.
- Notify customer in in advance in case of delay
- Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
- Guiding the customer to the vehicle
- Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service contract etc.)
- Develop and maintain long term relationship to enhance customer retention
- Handle customer complaints on priority and bring it to the notice of the superiors.
- Attend customer queries promptly
- Ensure the pending job cards to be closed within the time limit
- Maintain daily follow up records of vehicle received
Accident Repairs
- Verification & Collecting Police Report and necessary documents from the customer
- Receiving the scheduled estimates and inform customer about the delivery time
- Follow-up with Insurance Co. for L.P.O
- Information to customer for non-approved/awaiting LPO cases
- Attach LPO with Job Card after verifying key information
- Information to customer for excess/deductions/necessary documents for delivery.
- Handling customer calls /location details
- Taking initiative in arranging proper parking for received vehicles
- Coordinating with estimator
- Deciding Vehicle delivery schedule according to customer need.
- Handing over approved job cards to the work shop supervisor
- Follow up delivery schedule
- Updating the customers on vehicle status.
- Confirming the availability of LPO prior to the delivery.
- Checking possibility of upselling PMS service to the customer by consulting.
- Delivery date, time, SA signature and customer signature to obtain on the job card as well as on LPO.
- Job description summary to customer and assist customer for any minor correction at the time of delivery.
- Collecting excess payment before delivery and get the signature, national id collection.
- Job card handing over to cost clerk for invoicing and follow up of pending jobcards.
- Strictly follow the delivery procedures of each insurance companies at the time of delivery.(Including final photographs for certain Insurance companies)
- Every day delivery schedule report to follow up with shop floor.
- Follow up and give appointment to CWC customers with proper coordination with shop floor.
Qualifications:
- 3 year diploma/Degree in Automobile/Mech. Engineering
- 3 years practical experience with recognized companies/ Brands in similar positions.
- Computer Skills
Organization: AutoTrust Service – Sales (Service Advisors) – SHJ IND-6
Company Name: AW Rostamani Trading
Job Posting: Feb 14, 2025
To apply for this job please visit awrostamani.taleo.net.