Branch Teller and Service Officer, Abu Dhabi (UAE National)

Branch Teller and Service Officer

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets

In this role, you will:
•    To contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers.
•    Safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments.
•    Significant volumes of transactions are for large amount and hence their processing with appropriate authorisation and controls is critical. Special Printed cheque book requests are handled as per the procedure. Ensuring all HSBC NET / Collection Cheques are handled as per the procedure. To assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques. Scanning the cheque’s deposited over the counter in ICCS system and effectively manage customers bank account tools delivery process.
•    Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Accept and handle agreed volume of work thus contributing to the achievements of the department’s performance target. Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
•    Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch. Delivery of Cheque returns (GBM, CMB / WPB) to the customers as per procedure. Notifying WPB customers for returned cheques and updating in SFE. Ensure EOD balance of physical cheques as per ICCS system. Records are being sent for scanning to be filed and indexed under Filing.
•    Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance with FIM and other procedural manuals including, audit and other instructions issued from time to time.
•    The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the Bank’s group strategy—Managing for Growth.

To be successful in the role, you should meet the following requirements:
Knowledge / Experience
•    Graduation degree is a must – to secure a UAE Visa and Work Permit
•    Proven ability in customer service and building customer relationships
•    Ability to identify customer needs and influence customers to take appropriate action to meet their needs
•    A broad knowledge of financial planning and defining customer needs
•    An understanding of the needs of the mass affluent customer segment in general
•    A full understanding of referral processes
•    An understanding of the Premier, Advance and Personal Banking Propositions

SKILLS
•    Excellent customer service skills
•    Strong verbal and written communication skills
•    Customer driven with a strong focus on quality of service
•    Proven ability in making lending decisions in accordance with bank policy and guidelines •    A clear understanding of how value is created within the Premium segment, both for customers and the bank

You’ll achieve more at HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.