Customer Care Retail Operations

What I need to do

• To provide exceptional customer service at every interaction, ensuring customer happiness and exceeding customer expectations.
• Your goal is to respond swiftly to all incoming escalations across various channels such as social media complaints, MOC & DED complaints & internal escalations.
• An extraordinary customer experience is crucial, and you will follow comprehensive quality guidelines, to ensure the best possible service level for your valued customers.
• You are the eyes and ears of the business, at the frontline of all customers related issues and you are responsible for upholding and improving the reputation of the Landmark Group.
• You are responsible to highlight pain areas around customer satisfaction backed by data & voice of customer.

How I will succeed

• By being passionate about customers & keeping them always on top priority.
• By actively looking for opportunities to provide input and support across the team and outside core focus areas.
• By achieving key performance KPIs & metrics to ensure highest level of customer satisfaction.
• Being a team player and contribute to the success of the overall function.

Responsibilities

• You believe that “Customer Satisfaction” is not enough, “Customer happiness & delight” is the ultimate goal.
• You have a calm and compose demeanour even while you can move mountains and raise hell to resolve a customer issue.
• Going the extra mile for your customers is nothing but normal to you and you take pride in a job well done.

Qualifications

• You have 3+ years customer service experience in a contact centre environment, with 1+ years of experience with a home furniture company.
• You are fluent in Arabic & English, both written & spoken.
• You are familiar with the regional requirements of GCC and have experience dealing with this specific customer base.
• You have exceptional interpersonal and communication skills, sound judgment and a customer centric approach.
• You are proficient with MS office & well versed with customer service tools such as – Avaya, Freshdesk/Zendesk, CRM, etc.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE – based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Home Box is a one-stop shop offering smart furniture and furnishings for everyday living, at affordable prices. Launched in 2013, Home Box is one of the Landmark Group’s fastest growing concepts with 51 stores across KSA, UAE, Bahrain and Qatar. With an extensive offering of great quality products, Home Box makes customers feel at home with its good, honest prices and friendly, helpful service.

Through Home Box, the Group aims to provide customers with tasteful yet affordable home furnishing solutions that promises to transform your space with our bold textures and exquisite décor that make every occasion memorable with a commitment to be the heart of your home, offering an exceptional, cost-effective shopping journey. Known for its modern designs and high quality, Home Box is celebrated for shaping contemporary lifestyles with curated collections that combine aesthetic appeal and the latest trends at affordable prices.

“At Home Box, we continually research market trends to create products that fulfil our customers’ needs. Our goal is to fill the market gap for fashionable, contemporary home essentials at affordable prices. We are committed to enhancing the customer experience through innovative approaches, as exemplified by our new store concept, which elevates economical home shopping and promises ‘Always more in the box’ for our customers,” stated Ajay Antal, CEO of Home Box.

8,000+ Products offering amazing quality and prices.

50+ Stores helping millions of satisfied customers.

4 Countries where we’ve made our mark in 3 years.

1000+ Emp.dedicated to great service.