Website Juma Al Majid Holding Group LLC
Born of one man's vision, enterprise and drive, the Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success. His simple but highly effective philosophy of satisfying customers, small or big, through a mix of honesty, integrity and social awareness has become ingrained in all aspects of the business and is truly responsible for the group's unrivaled success.
Customer Support & Services Junior Officer
Job Description
- Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.
- Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
- Generates Sales Leads.
- Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
- Captures customer information, schedules appointments and forwards those to the Service Department to assure requested appointments are met.
- Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
- Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
- Receives Outbound Calls for different campaigns through Genesys Contact Center System.
- Saves customer profile in Forms through Genesys Contact Center System.
- Qualifies the call through Genesys Contact Center System.
- Obtains the status of service requests and service history through Oracle Application and informs the customers.
- Gathers customer information regarding service history through Oracle Application.
Requirements
- Six months to one year of customer service experience is preferred.
- Diploma graduate or equivalent preferred.
- Dual language preferred
- Fluent in English writing/speaking
- Excellent negotiator
- Excellent verbal and written communication skills desired.
- Effective listening skills
- Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
- Demonstrate sales/customer service communication skills.
- Friendly and courteous telephone manner required.
- Punctuality and efficiency, with the ability to prioritize.
- Willingness to work on a rotating shift (8:00AM-5:00PM, 09:00AM-6:00PM, 10:00AM-7:00PM, 11:00AM-8:00PM, 8:00AM-8:00PM, 8:00PM-8:00AM) and during holidays.
Benefits
- Visa
- Medical Insurance
- Annual Leave
Company T&Cs Apply
To apply for this job please visit careers.al-majid.com.