Website Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Tech Del & Ops Excellence Analyst
Job Description
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy consulting, technology, and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 790,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Technology
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
Key Responsibilities Include:
- Learn and understand telecommunication Technology landscape, including Digital channels, Business support applications and Network technologies.
- Gain exposure to 5G, IoT, and emerging telecom trends through research and practical tasks.
- Collaborate with cross-functional teams, including network engineers, data analysts, and customer care professionals.
- Support the customer experience team by understanding common technical issues and solutions.
- Analyze customer data and service usage trends to identify opportunities for improving customer satisfaction and retention.
- Participate in cross-functional meetings with marketing, sales, network operations, and customer support teams to ensure alignment of business objectives.
- Learn programing skills, modern frameworks, and design thinking to build portions of applications that solve our client’s business and IT challenges.
- Understand business requirements to translate them into technical requirements that the system analysts and other technical team members can drive into the project design and delivery.
What can you expect in the role?
- Be part of the largest, most complex enterprise scale transformations in the Middle East.
- Hands-on experience in business analysis and customer experience strategies within the telecom sector.
- Understanding of how technological advancements like 5G, AI and IoT impacts the Telecom industry
- Development of analytical, communication, and strategic thinking skills tailored to the telecom industry.
- Engage your curiosity to change the way people experience interactions with technology, each other and with companies.
- Display your collaborative spirit while connecting with team members to help solve complex business needs.
Qualifications
What are we looking for:
The following qualification(s) are required / preferable and beneficial for the candidate to perform the role:
- Bachelor’s / Master’s degree or equivalent in relevant subject areas such as Information Technology, Software Engineering….
- Strong numerical and analytical skills, capable of applying quantitative methods and approaches
- Basic understanding of telecom technologies.
- Self-motivation, proactiveness and openness to changes.
- Ability to make things happen and to keep deadlines.
- Ability to work under pressure and manage unexpected situations.
- Effective communication and presentation skills.
- Related certifications would be a plus.
- Excellent spoken and written command of English allowing you to collaborate in the international Accenture environment.
Why join us?
We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues.
You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools.
Flexible work arrangements and a range of benefits including competitive rewards.
You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends.
You will also have opportunities to make a difference to the communities in which we work and live.
Next Steps
If this sounds like the ideal role, career and company for you, click below to apply.
To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
Accenture Middle East: LinkedIn, Instagram, Facebook, Twitter, YouTube
To apply for this job please visit www.accenture.com.