Website Juma Al Majid Holding Group LLC
Born of one man's vision, enterprise and drive, the Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success. His simple but highly effective philosophy of satisfying customers, small or big, through a mix of honesty, integrity and social awareness has become ingrained in all aspects of the business and is truly responsible for the group's unrivaled success.
Call Center Supervisor
Job Description
- Tracks and monitors the team’s daily operations and gather feedback to generate daily reports for the management.
- Assign ques and workload.
- Meeting operations KPI’s.
- Checks the Projects Statuses and updates on the performance of each project to the management.
- Handle escalations with clients.
- Interacts and coordinates with other Group Business Units concerning escalations.
- Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals.
- Maximize the utilization of resources and agents.
- Receive Inbound Calls, Emails and Live Chats through call center application as and when needed.
- Coach and mentor the team.
- Tasks commensurate with the role.
Requirements
- Relevant Education Degree
- 3 years experience in a senior/supervisory role in Contact Call center
- Fluent in Arabic and English
- Approachable personality
- Outstanding leadership, interpersonal, and problem-solving skills
- Excellence verbal and written communications skills
- Effective listening skills
- Ability to adapt to change and multi-task are essential qualities
- Advanced Skills in Microsoft Office
- Excellent time management
- Excellent team leader
Benefits
- Employment Visa
- Paid Annual Leave
- Medical Insurance for self & dependents
- Return air ticket every two years for self & 3 dependents
To apply for this job please visit careers.al-majid.com.