Website du
Emirates Integrated Telecommunications Company, commercially rebranded as du in February 2007, is one of the two telecom operators in the United Arab Emirates
Sales Support Analyst
Job Description
Key Accountabilities
- Responsible for the work order creation within the ME&LE segment.
- Creating the detailed reports that presented daily, weekly, monthly, quarterly and annually.
- Daily engagement with the account managers, solution consultants, delivery managers in order to fulfil the smooth delivery of the services to the customer.
- Undertaking the responsibilities on the activation, modification, upgrade, downgrade and renewal of fixed and NBI products within the CRM
- Identifying core billing, service issues and rectifying the problem.
Qualifications:
- University degree needed.
Experience:
- 3+ years of professional experience out of which minimum 1 year in a technical operation
Skills
- Good logical, statistical and inter-personal skills. The ability to communicate effectively at all levels and present a clear message
- Good analytical skills, including ability to plan and organize
- Good ability to be creative, flexible and responsive to organizational needs and standards
- Expert level skills in reporting and making use of CRM, billing, invoicing and outlook.
- Management certifications are preferred proven track record of successfully launching and managing IoT products or solutions.
To apply for this job please visit fa-ewnx-saasfaprod1.fa.ocs.oraclecloud.com.