Clinic Coordinator

Facility Overview:

Healthpoint is a premium hospital providing a wide array of patient services. Based in Abu Dhabi and accepting patients from around the UAE and beyond, our hospital places patients at the heart of what we do, and provides top-quality care, grounded in the latest internationally recognized medical approaches.

Job Overview:

This role is responsible for providing non-clinical support and coordination related to patients care to ensure the smooth flow of daily clinic operations, including but not limited to scheduling/ following-up on appointments and communicating with patients/guests and their families to provide detailed instructions and directions regarding their medical visits in collaboration with the unit’s employees in line with M42’s policies, procedures and protocols. This role is also responsible for liaising with other departments in a timely manner to ensure optimal service delivery and overall experience.

• Support the relevant department’s operations in day-to-day reviews of internal/external department referrals, review the diagnosis and drop the CPT codes of the referred treatment area within 24 hours.
• Ensures that referrals and pre-authorizations are actioned accurately and in a timely manner according to department standards.
• Monitors and orders departmental consumables, as needed.
• Liaises with the Line Manager to identify and update consumable requirements for clinical and non-clinical use.
• Coordinates with the RCM team for relevant departmental report submissions within a timely manner (ideally within 24 hours).
• Participates in the monthly department audits and shares the findings with the relevant department manager.
• Ensures action plans are implemented and monitored.
• Submits and coordinates with the procurement department to verify receipts of supplies upon the department manager’s approval.
• Monitors and ensures the availability of educational material and leaflets within the department areas.
• Adheres to infection-control policies and protocols.
• Assists to coordinate and ensure smooth flow of daily operations.
• Develops educational materials in collaboration with the line manager and relevant caregivers.
• Provides support and assistance to the clinical team as required.

• UAE National talent
• Bachelor’s degree in healthcare management, nursing, physiotherapy , or a related field.
• Certification or additional training in healthcare coordination or medical administration.
• Previous experience in a clinical coordination role or similar healthcare position.
• Experience with CPT coding, referrals, and pre-authorizations is highly desirable.
• Knowledge of healthcare reporting processes and collaboration with RCM teams.
• Experience in managing consumables and coordinating with procurement teams.
• Strong understanding of CPT coding and diagnosis review processes.
• Ability to manage and prioritize tasks efficiently, particularly within a 24-hour timeframe.
• Excellent organizational skills to support day-to-day clinical operations.
• Strong understanding to ensure accurate documentation, referrals, and reporting to reduce insurance rejection .
• Effective communication skills to liaise with internal and external teams.