Telephone Operator

Telephone Operator

Job Description

We are looking for a courteous and efficient Telephone Operator to join our team. The Telephone Operator will be responsible for managing all incoming and outgoing calls, directing calls to the appropriate departments, and providing accurate information to callers. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. نحن نبحث عن موظف هاتف مهذب وفعال للانضمام إلى فريقنا. سيكون موظف الهاتف مسؤولاً عن إدارة جميع المكالمات الواردة والصادرة، وتوجيه المكالمات إلى الأقسام المناسبة، وتقديم معلومات دقيقة للمتصلين. يجب أن يكون المرشح المثالي لديه مهارات تواصل ممتازة، وودود، والقدرة على التعامل مع مهام متعددة بكفاءة.

Responsibilities

 Answer and manage incoming calls in a timely and professional manner.

 Direct calls to appropriate departments or personnel.

 Provide accurate information to callers regarding services and inquiries.

 Handle customer complaints and escalate issues to appropriate staff when necessary.

 Maintain a log of all calls and ensure accurate documentation.

 Perform basic administrative tasks such as data entry and scheduling.

 Ensure that the telephone equipment is functioning properly and report any issues.

 Assist with other duties as needed to support the front desk and administrative team.  الإجابة على المكالمات الواردة وإدارتها بطريقة مهنية وفي الوقت المناسب.

 توجيه المكالمات إلى الأقسام أو الموظفين المناسبين.

 تقديم معلومات دقيقة للمتصلين بشأن الخدمات والاستفسارات.

 التعامل مع شكاوى العملاء وتصعيد القضايا إلى الموظفين المناسبين عند الضرورة.

 الحفاظ على سجل لجميع المكالمات وضمان توثيق دقيق.

 أداء المهام الإدارية الأساسية مثل إدخال البيانات وجدولة المواعيد.

 التأكد من أن معدات الهاتف تعمل بشكل صحيح والإبلاغ عن أي مشاكل.

 المساعدة في مهام أخرى حسب الحاجة لدعم فريق الاستقبال والفريق الإداري.

Qualifications

 Proven experience as a Telephone Operator or in a similar role.

 Excellent communication and interpersonal skills.

 Ability to handle multiple tasks and work under pressure.

 Proficiency in using telephone equipment and computer systems.

 High school diploma or equivalent.

 Friendly and professional demeanor.

 Good organizational skills and attention to detail.  خبرة مثبتة كموظف هاتف أو في دور مشابه.

 مهارات تواصل بين شخصية ممتازة.

 القدرة على التعامل مع مهام متعددة والعمل تحت الضغط.

 الإلمام باستخدام معدات الهاتف وأنظمة الكمبيوتر.

 شهادة الثانوية العامة أو ما يعادلها.

 شخصية ودودة ومهنية.

 مهارات تنظيمية جيدة والاهتمام بالتفاصيل.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE – based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Citymax Hotels (www.citymaxhotels.com)   is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation.  The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah.  In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices.  Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets.  Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.