Website du
Emirates Integrated Telecommunications Company, commercially rebranded as du in February 2007, is one of the two telecom operators in the United Arab Emirates
Manager, Business Analytics & Value Realization
Job Description
Key Accountabilities
- Perform value analysis to evaluate customer propositions, financial impact, and business outcomes.
- Design and lead migration strategies, assessing associated risks and opportunities
- Develop business cases for benefits realization to support strategic initiatives and drive value realization.
- Collaborate with cross-functional teams (segments, channels, finance, IT) to align on value-driven goals.
- Track benefits realization to ensure business cases deliver the expected results.
- Define KPIs to measure performance and guide data-driven decisions
- Provide oversight and assurance on value-related dependencies, risks, and mitigations in migration planning and transformation execution.
Qualifications:
- Bachelor’s degree in Business, Economics, Engineering, Data Science, or a related field
- Master’s degree or MBA is a plus
Experience:
- 7+ years in telecom, digital transformation, strategy, or business analysis roles.
- Proven experience in customer migration planning, business case development, or proposition value analysis.
- Experience working in complex transformation programs with cross-functional stakeholders.
- Demonstrated experience in governance or program assurance roles is highly desirable
Skills
- Data Analysis & Interpretation: Ability to analyze customer data, usage patterns, and financials to extract insights.
- Analytical & Financial Modeling: Strong capabilities in analytical and financial modeling using tools like Excel, SQL, or BI platforms.
- Telecom Product & Lifecycle Knowledge: Solid understanding of telecom products, customer lifecycles, and key value drivers.
- Benefits Tracking & Value Assurance: Expertise in benefits tracking, performance measurement, and value assurance frameworks.
- Excellent stakeholder management and influencing skills across technical and business teams.
- Ability to synthesize insights and communicate complex concepts clearly and concisely.
- Proactive, detail-oriented, and comfortable with ambiguity and change.
About Us
About du
Operating under the steadfast umbrella of Emirates Integrated Telecommunications Company, du is an integral driver of the UAE’s economic, social and digital transformation. Thriving on digitally innovating all facets of the contemporary telecom experience, we touch the lives of millions of customers everyday as a dedicated enabler of connectivity, continuity and growth across consumer and enterprise segments. Whether delivering state-of-the-art Smart City infrastructure, bespoke enterprise ICT solutions, government communications, secure data solutions, or the very best in home entertainment and value, we are a reliable telco and ICT player shaping the future of communication for a more connected tomorrow.
http://du.ae
About the Team
About Emirates integrated Telecommunications Company PJSC
The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.
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