Assistant Branch Manager

The Assistant Branch Manager is responsible for managing the front desk, patient relations and concierge services. He / She will be responsible for monitoring and ensuring patient satisfaction with the services provided, identifying and resolving patient and family member concerns and problems in the clinic.

Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed.

• Assist the Branch Manager in the day-to-day administrative operations of the facility and the delegation of duties
• Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
• Ensure that the patients / attendants are kept comfortable at all times and ensure their requirements are met as laid down in CS rules
• Direct patients opting for treatments on special packages to the designated area / block or in the right category of rooms as required by them
• Provide support to the clinical, operational and facility services throughout the facility
• Liaises with clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility
• Responsible for conduction and coordination of company’s promotional campaigns
• Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients
• Manages and oversees that all documentation is correctly presented prior to patients files being used, and returned thereafter to medical records.
• Keep patient data and records updated and maintain confidentiality of patient information.
• Respond to patient’s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
• Keep the Branch Manager informed of work related activities and issues
• Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
• Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements
• Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction
• Participate in Quality and Accreditation activities such as DOH, OSHAD, FANR, etc.
• Ensure that quality of services is provided as per the DOH standards
• Ensures that safety of all employees, patients, physicians, guests, visitors and others is adequately addressed and protected
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
• Perform other duties and tasks assigned by the Branch Manager within the scope of his/her job

• Suitable Graduation Degree
• Master Degree in Hospital Management (preferred)
• Minimum 4 years of experience in a similar field with at least 2 years in a similar position
• Fluent in English & Arabic (preferable)