Executive Assistant, Customer Experience Improvements

Description

Amazon Customer Service is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and motivated, with a proven history of high performance and the ability to operate under pressure. This EA role will support two Directors, as well as a global team.

This role requires the ability to complete high volumes of complex tasks and projects quickly with little to no guidance. The most successful candidate must be able to earn trust quickly, be resourceful, have high ownership, ability to effectively communicate across all levels and roles, be detail oriented and raise the bar on being organized. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior executives inside and outside the company is a must.

The successful candidate must have a demonstrated ability to manage complex calendars, coordinate domestic as well as international travel, process expense reports, and act as a general liaison between team members and leadership. In this role, you will:

Key job responsibilities
– Work closely with Director, VP and SVP offices across Amazon to schedule review meetings.
– Act as a trusted business partner to Directors and the leadership team.
– Own space planning for UAE offices (team moves, new hire desk locations, lab creation, acquiring more space).
– Track and help drive completion of key deliverables and follow up on open items from staff meetings, Quarterly Business Reviews and other forums.
– Drive key team activities (such as event planning, global team meeting agendas, supply ordering)
– Work with our International team across several time zones.

Basic Qualifications

– Knowledge of Microsoft Office products and applications
– 5+ years of senior level leadership support experience
– Experience with end-to-end project management
– Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed

Preferred Qualifications

– Experience leading process improvements
– Experience in a fast-paced, high-tech company
– Experience designing processes to maximize efficiency
– Experience with executive level calendar management
– Experience working with large global teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.