Website JPMorgan Chase Bank
One of the most respected companies in the world, Chase offers experienced professionals like you an array of opportunities to take your career in a new direction and make a positive impact along the way. Here you’ll be encouraged to apply your skills, talents and experiences to a role with the potential to make a real difference, not just in your career, but for your customers, community and colleagues. We serve nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
Client Service Account Manager – Associate
Job Description
Join our team as a Client Service Associate and become the key partner for clients, delivering tailored solutions and driving their business success. Build lasting relationships, anticipate needs, and help clients thrive with our innovative treasury products and global expertise.
As an Associate within our Client Service Account Management team, you will be a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.
Job responsibilities
- Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
- Becomes the Clients’ trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
- Knowledge and understanding of Payments products, processes and risk policies nice to have
- Second language is preferable (Arabic)
About Us
About the Team
To apply for this job please visit jpmc.fa.oraclecloud.com.