Customer Service Coordinator

• Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles.

• Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement.

• Organizing & Training drivers frequently to increase driver productivity.

• Providing proper product and training for all drivers on a regular and continuous basis.

• Visiting customers frequently to build better relationship.

• Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance.

• Coordinating with workshop for customer original vehicles and updating on timely basis.

• Ensuring to return all original vehicle to customer once ready from workshop.

• Ensuring to maintain high quality vehicle as per SHIFT standard.

• Receiving vehicles from car wash and closing NRT.

• Updating fuel invoice supporting’s on day-to-day basis

• Responding to all phone calls and ensuring to provide all necessary support.

• Ensuring to reply all external/internal customer emails within 2 hours.

• Making sure to assign jobs to drivers regularly to ensure high production.

• Analyzing points based on distance/location and approving drivers OT.

• Transferring old and high mileage floating vehicles to sales on regular basis.

• Make sure fleet reconciliation is done on daily basis and clear the variance if any same day.

Educational Qualification:

• Preferably a bachelor’s degree in business administration, Automotive Management, Logistics, or a related field.
• Valid UAE driving license preferred.

Work Experience:

• Preferably a bachelor’s degree in business administration, Automotive Management, Logistics, or a related field.

• Valid UAE driving license preferred.

Competencies:

• Strong coordination and organizational abilities.

• Excellent customer service and communication skills.

• Problem-solving and analytical thinking.

• Time management and ability to multitask under pressure.

• Leadership and driver supervision skills.

• Attention to detail and accuracy.

• Knowledge of rental processes, fleet management, and basic automotive understanding.

• Proficiency in MS Office (Excel, Outlook, Word).

Languages:

• English – Required.

• Arabic – Preferred.

• Additional languages are an advantage in a customer-facing environment.