Customer Service Representative

Customer Service Representative

At AWR Group, we are at work for a planet that prospers A world that serves all generations

those of today, and those yet to come We’re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next

Job purpose: ( Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish)

Responsible for TAT for attending customer requests & returning vehicles back to customers Providing proper product and training for all drivers on a regular and continuous basis

Job responsibilities: ( These are the fundamental job duties regularly performed by the employee in the position)

· Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles

· Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement

· Organising & Training drivers frequently to increase driver productivity

· Providing proper product and training for all drivers on a regular and continuous basis

· Visiting customers frequently to build better relationship

· Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance

· Coordinating with workshop for customer original vehicles and updating on timely basis

· Ensuring to return all original vehicle to customer once ready from workshop

· Ensuring to maintain high quality vehicle as per SHIFT standard

· Receiving vehicles from car wash and closing NRT

· Updating fuel invoice supporting’s on day-to-day basis

· Responding to all phone calls and ensuring to provide all necessary support

· Ensuring to reply all external/internal customer emails within 2 hours

· Making sure to assign jobs to drivers regularly to ensure high production

· Analysing points based on distance/location and approving drivers OT

· Transferring old and high mileage floating vehicles to sales on regular basis

· Make sure fleet reconciliation is done on daily basis and clear the variance if any same day

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time

Educational Qualification

(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)

Work Experience

(Consider work experience requirement to do the job; x of years, )

Competencies

(Consider certain technical skills to do the job, Analytical Skills, Persuasives , Strategic Thinking etc)

+2/Degree

Languages