Reservations Agent

Accor is hiring a Reservations Agent in Dubai to handle booking inquiries, manage reservations, and support guests with accurate information. The role suits candidates with hospitality experience and good communication skills.

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The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

• Interact with guests on a daily basis and assist them to book rooms and handle guests requests and preferences.
• Provide information about the hotel, local attractions and services.
• Knows the type of rooms available as well as their location and layout. Keep up to date knowledge on the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.
• Monitor and ensure that all reservations with corresponding TA commissions are thoroughly checked to avoid unaccounted commission invoices.
• Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment.

• Work experience as a Hotel Reservations Agent, or a similar role
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills