Rooms Controller

Full Time
Abu Dhabi - United Arab Emirates
Posted 18 hours ago
Attractive Salary AED / Month
Salary: Attractive Salary
Previous experience in Front Office or Reservations preferred.

Website Rosewood Hotel Group

Rosewood Hotels & Resorts® manages 29 one-of-a-kind luxury hotels, resorts and residences in 17 countries, with 24 new properties under development. Each Rosewood property embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Hong Kong. For those who wish to stay a little longer, Rosewood Residences offer a distinct opportunity for ownership or rent in extraordinary destinations within the brand’s wide-ranging portfolio.

Rosewood Hotel Group is hiring a Rooms Controller in Abu Dhabi to manage room inventory, coordinate allocations, and support efficient room operations. The role suits candidates with hospitality operations experience and strong coordination skills.

Rooms Controller

Job Description

Job Summary:

The Rooms Controller is responsible for managing room inventory and allocations to maximize occupancy and revenue while ensuring guest satisfaction. This role acts as a liaison between Front Office, Housekeeping, and Reservations to guarantee smooth operations and accurate room assignments.

Key Responsibilities:

Room Allocation & Inventory Management:

Assign rooms based on guest preferences, VIP status, and operational requirements.

Monitor daily arrivals, departures, and room availability to optimize occupancy.

Coordinate with Housekeeping to ensure room readiness and timely updates.

Guest Experience:

Handle special requests, upgrades, and room changes promptly.

Ensure accurate pre-arrival arrangements for VIPs and long-stay guests.

Communication & Coordination:

Act as the central point of contact between Reservations, Front Desk, and Housekeeping.

Update and maintain accurate room status in the Property Management System (PMS).

Compliance & Standards:

Follow company policies and procedures for room assignment and guest confidentiality.

Maintain detailed records of room moves, upgrades, and inventory changes.

Qualifications:

Previous experience in Front Office or Reservations preferred.

Strong knowledge of PMS (Opera or similar) and room inventory management.

Excellent organizational and communication skills.

Ability to work under pressure and handle multiple priorities.

About Us

To apply for this job please visit careers.rosewoodhotelgroup.com.