Rooms Controller

The First Collection Business Bay is a stylish lifestyle hotel, situated close to Dubai’s world-class attractions including Burj Khalifa and Dubai Mall, key business districts and extensive transport links. Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers stays for both business and leisure travellers. With distinctive dining choices and recreational amenities, such as a fully equipped gym, a spa, and a rooftop pool, our offerings and service aim to enhance stays. Guests get exclusive access to our Mediterranean-inspired, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah, ensuring a seamless blend of city exploration and a beachside retreat.

The First Collection Business Bay is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Business Bay.

About The First Group Hospitality
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Rooms Controller, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world’s tallest hotel.

Key Responsibilities:

• Manage daily room allocations based on guest preferences, VIP status, and operational requirements.

• Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.

• Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.

• Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.

• Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.

• Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.

• Monitor and manage overbooking situations with a proactive and guest-centric approach.

• Prepare daily arrival and occupancy reports for internal departments.

• Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.

• Support the front office team during busy periods or as needed, including check-in/check-out assistance.

• Minimum 1–2 years of experience in a similar role in a luxury hotel environment.

• Strong knowledge of Opera PMS and room allocation procedures.

• Analytical mindset with excellent planning and organizational skills.

• Strong communication and teamwork abilities.

• High level of accuracy and attention to detail.

• Calm under pressure, with the ability to multi-task and prioritize.

• Fluent in English; additional languages are a plus.

• Professional appearance and demeanor.