Account Control Consultant

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Business Team

Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth – and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments.

As a Tapster you will:

• Coordinate with the Sales team to capture required pre-application data
• Collect required application documentation from merchants
• Perform initial underwriting checks in accordance with processor/vendor KYC guidelines
• Accurately board new merchant accounts to ensure first entry approval
• Liaise between the merchant and processors to secure application approval
• Review merchant accounts, investigate and diagnose merchant account configuration issues
• De-escalate situations involving dissatisfied merchants and offer patient assistance and support
• Build strong relationships with internal teams to meet launch expectations
• Maintain a thorough understanding of processor/vendor products, platforms, and systems Serve as a Tap Payments related products and services expert
• Carry out other duties, as assigned based on the demands of the business and growth of the role

What you will bring to the party:

1. 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups
2. Preferred degree, but real-world experience is also accepted. Ability to establish credibility and internal relationships
3. Understanding of client/merchant/stakeholder care Awareness of how your role supports the business
4. Enthusiasm for working in a growing fintech Ability to work in a team and follow daily tasks
5. Skills and knowledge to actively participate in meetings
6. Ability to deliver work on time Problem-solving and quick-thinking skills
7. Ability to organize information and ask relevant questions
8. Strong communication skills in English & Arabic native speaker

Are you ready to shape the future of payments in MENA?