Website PaymentGenes
Payments Consultancy, M&A Advisory, Talent Solutions, and courses on Payments. We accelerate growth in the fast-paced payments & FinTech line of business. Executed with a smile and delivered with a personal touch.
Account Manager
Full – Job Description
We’re partnering with a fast-growing international payments company to find an experienced Account Manager to take ownership of a portfolio of merchants and drive long-term growth and retention.
This role is ideal for someone who thrives in relationship-led environments, understands the payments/FinTech landscape, and enjoys combining commercial thinking with data-driven strategy – particularly within high-risk sectors.
The Role:
You will manage the full customer lifecycle – from onboarding through to ongoing growth – ensuring merchants maximise value from the company’s payment solutions. Acting as the primary point of contact, you will build trusted relationships, provide performance insights, identify optimisation opportunities, and proactively mitigate churn risks.
Key Responsibilities:
Own and grow a portfolio of merchant accounts
Build strategic, long-term relationships with key stakeholders
Support onboarding and drive product adoption
Deliver performance analysis and data-led recommendations
Identify upsell and expansion opportunities
Monitor account health, retention, NPS and CSAT metrics
Collaborate closely with sales, onboarding, risk/compliance, finance, and support teams
Resolve complex issues while maintaining strong merchant confidence
Stay informed on market trends and competitor activity
Requirements:
Minimum 2 years’ experience within high-risk industries or iGaming is essential
Bachelor’s degree in Business, Marketing, Communications or related fields
Proven experience in a customer-facing role, ideally within FinTech or technology
Strong understanding of merchant needs and value-driven relationship management
Strong analytical skills with the ability to interpret data and present insights
Proficient in using CRM systems (Salesforce preferred)
Ability to manage multiple priorities in a fast-paced environment
What’s on Offer
Competitive salary package + Bonus
Medical insurance from day one
Regular social events and team activities
Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals
Accepting candidates willing to relocate into Dubai (possible initial short-term support – NO relocation package)
Seniority Level
Mid-Senior level
Industry
Financial Services
Employment Type
Full-time
Job Functions
Finance
Skills
To apply for this job please visit jobs.paymentgenes.com.