Omnichannel Technology Analyst

Omnichannel Technology Analyst

Full – Job Description

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare… and much more.

Position Purpose:

The Omnichannel Technology Analyst leads end-to-end delivery of strategic omnichannel initiatives across Sephora Middle East, connecting business, technology, operations, global teams, and external partners. The role translates customer and business needs into scalable solutions across Digital Commerce, Retail Technology, CRM, Loyalty, OMS, SAP, customer-facing applications, and enterprise integrations, while driving governance, stakeholder alignment, deployment readiness, operational handover, and measurable improvements in customer experience, efficiency, and business performance. This role connects business, technology and operations through structured analysis and reliable delivery support. It contributes to initiatives across digital commerce, order management, CRM, Loyalty, customer experience and retail technology while ensuring alignment with regional priorities and global standards.

You will excel and enjoy this role if you are ready to actively handle the following missions:

OMNICHANNEL SOLUTIONS

• Support the project delivery of omnichannel solutions that enhance customer experience and contribute to Sephora’s digital transformation objectives.
• Act as the business and technology bridge, ensuring solutions meet operational, commercial, and customer requirements while remaining aligned with enterprise architecture and global standards.

END-TO-END PROJECT DELIVERY

• Support the execution of strategic omnichannel initiatives from discovery and requirements gathering through implementation, deployment, hypercare, and operational handover.
• Maintain project plans and track scope, timelines, risks, dependencies, budgets, and resource requirements, escalating variances that may affect agreed objectives and milestones.

PLATFORM & INTEGRATION COORDINATION

• Coordinate assigned solution delivery activities across multiple enterprise platforms, including Salesforce Commerce Cloud (SFCC), Fluent Commerce OMS, SAP, CRM & Loyalty platforms, Retail Applications, Middleware and APIs, and Payment solutions.
• Ensure integration dependencies, technical requirements, and business processes are aligned across all participating systems and teams.

SOLUTION DESIGN & BUSINESS ANALYSIS

• Collaborate with business stakeholders and technical teams to:
• Define business requirements
• Analyze customer journeys
• Map operational processes
• Identify system touchpoints
• Review solution impacts
• Validate technical and functional feasibility
• Ensure proposed solutions deliver business value while improving customer experience and operational efficiency.

DEPLOYMENT & OPERATIONAL READINESS

• Support deployment planning, cutover preparation, Go/No-Go documentation, production validation, and business readiness activities.
• Coordinate release activities with global and local teams to support seamless production deployment and minimize customer and business disruption.
• Coordinate hypercare activities, support transitions, and track operational stabilization following deployment.

RISK & DEPENDENCY MANAGEMENT

• Identify, track and support the management of project risks, including integration dependencies, technical constraints, resource conflicts, operational impacts, delivery challenges
• Contribute to mitigation plans, coordinate agreed actions, and support resolution through collaboration with business and technology stakeholders.

CONTINUOUS IMPROVEMENT & OPERATIONAL EXCELLENCE

• Support the ongoing optimization of omnichannel capabilities, processes, governance frameworks, support models, and customer experiences.
• Identify and recommend opportunities for automation, operational efficiency, and service improvements across the digital ecosystem.

STAKEHOLDER MANAGEMENT & GOVERNANCE

• Build strong relationships with stakeholders across Digital, Retail, CRM, Customer Service, Finance, Marketing, Supply Chain, Operations, and Technology teams.
• Prepare and support workshops, steering committees, governance forums, status reviews, and executive reporting, while coordinating follow-up actions across local and global teams.
• Track project delivery risks, dependencies, and implementation challenges, coordinate follow-up with relevant stakeholders, and escalate critical issues to the Omnichannel Technology Solutions & Support Manager.

Do not hesitate to apply if:

• You are a structured and customer-focused technology professional who enjoys translating business needs into practical solutions. You combine analytical rigour with strong coordination skills and are comfortable working across business and technical teams in a fast-paced retail environment.
• 5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
• Practical experience gathering requirements, mapping processes, writing user stories and coordinating UAT.
• Exposure to one or more areas such as eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
• Experience supporting releases, incident follow-up, hypercare or operational handovers.
• Bachelor’s degree in information technology, Computer Science, Business, Engineering or a related field.
• Agile, Scrum, business analysis or project delivery certification is an advantage.
• Strong analytical, documentation and problem-solving skills with attention to detail.
• Clear communication and the ability to collaborate effectively with business users, technical teams and external partners.
• Ability to manage multiple priorities, follow through on actions and escalate appropriately.
• Customer-centric, curious and comfortable learning new platforms and processes.
• Fluent English; Arabic and/or French is a plus.

Here, you will find:

• Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful