Access & Operations Coordinator – Emirati Nationals

Full Time

Website Novartis

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We also aim to reward those who invest their money, time and ideas in our company. Board of Directors

Access & Operations Coordinator – Emirati Nationals

Summary

The PSP Coordinator will support the Value & Access (V&A) team in all operational tasks related to running patient support programs across Gulf countries. This includes managing Free of charge & Co-pay programs documentation and archiving, and monitoring and tracking program-related activities.

About the Role

Maseeraty – Graduate Program a 12-month program designed to provide UAE nationals with real-world experience, enabling them to apply their theoretical learning in practical settings. We have an opportunity for Emirati Graduate to join our Access and Operations Team.

Major accountabilities:

Support V&A team in all operational tasks related to the running patients support programs across Gulf countries including:

  • FOC & Co-pay management:
    • Communicate with ESPs to request the annual FOC forecast and validation on quarterly basis
    • Monthly reconciliation for PAP FOCs across all brands in FOC reconciliation tracker
    • Monthly reconciliation for co-pay invoices/DAs in alignment with finance team
    • Monthly reconciliation for lab tests conducted by ESP
    • Validation for the distributor reconciliation on quarterly basis
  • Documentation and archiving:
    • Archive all internal and external communication related to PSP in the relevant SharePoint
    • Archive all related documents to PSP financial support services
    • Archive all relevant documents including POs, invoices, monthly reports, medical trainings records, Governance board MOM and CAPAs if any
  • Monitoring and tracking:
    • Regular monitoring for all programs related materials to ensure the validity of used materials
    • Regular monitoring for the approval validity for the running programs
    • Follow up on the agreed actions with ESP to ensure full implementation

Key Skills:

  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and SharePoint.
  • Ability to work collaboratively with cross-functional teams.
  • Attention to detail and accuracy in documentation and reconciliation tasks.

Leadership Behaviors:

  • Demonstrates accountability and ownership in managing tasks and responsibilities.
  • Shows initiative and proactiveness in identifying and addressing issues.
  • Maintains a high level of integrity and ethical standards in all actions.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

To apply for this job please visit www.novartis.com.