Admissions Coordinator

Admissions Coordinator

• Act as a key point of contact for prospective students and families, providing clear and accurate information on admissions processes and entry requirements.
• Review and evaluate applications to make accurate admissions decisions and issue offers and rejections within agreed turnaround times.
• Follow up on outstanding documentation to ensure timely and complete applications.
• Participate in recruitment events, open days, and university fairs, including on-the-spot offer creation when required.

• Create, update, and maintain accurate applicant and student records on the Student Information System and SAP.
• Ensure all applicant data is entered correctly and updated promptly when new or revised documentation is received (e.g. academic results, passport details, address changes).
• Maintain data integrity and consistency across all systems to support accurate reporting and compliance.
• Update scholarship and discount information in line with verified documentation and approved decisions.

• Support the fair and transparent allocation of scholarships and discounts in line with university policy and principles of equality and diversity.
• Analyse admissions data and trends to support informed decision-making and process improvement.
• Collaborate with academic departments and professional services teams to enhance the admissions journey and overall applicant experience.

• Contribute to initiatives aimed at improving admissions efficiency, accuracy, and service quality.
• Demonstrate a proactive approach to problem-solving and continuous improvement.
• Maintain a professional, student-focused approach at all times.

• Flexibility to work evenings and weekends during peak admissions periods and recruitment events.
• Willingness to attend local recruitment and outreach activities as required.

• Bachelor’s degree from a recognised university (required).
• Minimum 1–2 years’ experience in a university admissions or higher education administrative role (required).
• Experience using Student Information Systems for admissions processing and offer generation (required).
• Experience in a UAE higher education environment (desirable).
• Knowledge of SAP, Meritto, or similar systems (desirable).

• High level of accuracy and attention to detail (required).
• Strong written and verbal communication skills with a customer-service focus (required).
• Strong organisational and multitasking abilities with the capacity to meet deadlines (required).
• Ability to work independently and collaboratively as part of a team (required).
• Ability to handle confidential information in line with data protection requirements (required).
• Proficiency in Microsoft Office, including Excel and Outlook (required).

• Proactive, adaptable, and able to manage workload effectively (required).
• Professional, approachable, and student-focused (required).
• Committed to equality, diversity, and fair decision-making (required).
• Willingness to contribute to service improvement and professional development (required).

• Treat all students, staff, and visitors with dignity and respect.
• Uphold DMU policies on equality, diversity, and inclusion.
• Support the University’s environmental initiatives in line with institutional policy.