Website Chanel
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
Beauty Advisor – Al Jimi Mall, Al Ain
Position based in Al Jimi Mall, Al Ain
Your role @ Chanel:
Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.
Your main responsibilities are:
To embody Chanel values and DNA:
- Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
- Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
- Constantly follow latest Beauty trends and be pro-active in self-learning
- Be a brand ambassador by respecting our grooming guidelines at all times
To surpass client expectations:
- Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
- Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
- Develop cross-selling among all categories in the boutique
- Handle client complaints and requests effectively and according to guidelines
- Build your own client database and consistently focus on clienteling alongside your Manager
- Actively participate in beauty events and workshops organized for clients
Boutique operation:
- Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
- Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
- Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs
What you will bring:
You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience. You have strong interpersonal and communication skills, alongside a great sense of initiative and a intercultural approach.
Requirements:
You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.
Fluency in English and/or Arabic
To apply for this job please visit cc.wd3.myworkdayjobs.com.