Booking Coordinator

ABOUT US

Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care – drawn from the renowned Fakeeh Care group based in Saudi Arabia.
Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.
Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department

JOB PURPOSE:

To Provide timely and efficient coordination of pre surgical services by achieving high levels of customer satisfaction through reduction of the Pre- operative inefficiencies and associated financial lose and costs.
Key Responsibilities and Duties:

1. General Responsibilities:

KEY RESPONSIBILITIES:
SCHEDULING AND COORDINATION:

• Develop and manage the daily and weekly schedules for patient procedures in the operating theatres and endoscopy unit.
• Coordinate with surgeons, anesthetists, and other healthcare professionals to confirm procedure dates and times.
• Adjust schedules to accommodate emergencies, cancellations, and rescheduling needs.

PATIENT COMMUNICATION:

• Communicate procedure details and scheduling information to patients and their families.
• Address patient inquiries and concerns regarding scheduling and procedures.

ADMINISTRATIVE DUTIES:

• Maintain accurate and up-to-date scheduling records and databases.
• Ensure all necessary documentation is completed and filed appropriately.
• Prepare and distribute daily and weekly schedules to relevant departments and staff.

COORDINATION WITH CLINICAL STAFF:

• Work closely with clinical staff to ensure availability of necessary resources, including equipment and supplies.
• Collaborate with nursing staff to confirm patient readiness and availability for procedures.
• Facilitate communication between departments to ensure smooth patient flow and minimize delays.

QUALITY AND COMPLIANCE:

• Ensure compliance with hospital policies, procedures, and regulatory standards.
• Participate in quality improvement initiatives related to patient care and safety.
• Monitor and report scheduling metrics and performance indicators such KPI’s.

PROBLEM SOLVING AND DECISION MAKING:

• Address and resolve scheduling conflicts and issues in a timely and efficient manner.
• Implement solutions to optimize scheduling processes and improve patient experience.
• Anticipate and proactively manage potential scheduling challenges.

WOKRING CONDITIONS:

• The position requires frequent sitting, standing, and walking .
• The work environment includes a clinical setting with exposure to patient care areas.
• May require occasional evening or weekend work to accommodate emergencies or special situations and as per clinical settings requirements.

SKILLS AND ABILITIES:

• Strong knowledge of data processing in computer applications.

KEY PERFORMANCE INDICATORS

• Ensures fully updated regarding new policies, procedures, guidelines, protocols and forms.
• Ensures attendance of all staff at regular training and staff development sessions for each area are organized as evidenced by staff attendance for each of the following areas:

1. Infection Control
2. Fire & Safety
3. JCI Training
4. HEART SAVER
5. OVR reporting

Skills and Abilities:

• Manages work pressure and able to work in a team effectively
• Working knowledge of performance improvement processes and international standards
• Good computer skills and data entry ability, with knowledge of MS Excel, MS Outlook, MS Word, etc.
• Good analytical and problem-solving skills
• Good interpersonal and customer care skills
• Good and accurate records keeping

Education requirements:

COMPETENCIES: