Business Analyst – Retention & Loyalty | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 170531

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role
This role provides analytical support on customer retention, vehicle parc evolution, and the performance of retention products within Al-Futtaim Automotive. It is responsible for generating actionable insights through data analysis to evaluate retention strategies, identify performance gaps, and support data-driven decisions across business units

What You Will Do
•    Develop and publish dashboards tracking retention product performance across brands and branches
•    Conduct market intelligence activities and gather customer insights
•    Analyze trends in retention and retention product performance, and share key findings
•    Conduct feasibility studies for potential new products
•    Present proposals to stakeholders with clear roadmaps and outcomes
•    Design implementation processes, including training plans, change management strategies, operational workflows, and financial processes

Required Skills To Be Successful
•    Strong knowledge of automotive dealer operations
•    Proficiency in data analytics and market research
•    Solid planning and project management capabilities
•    Experience using data visualization tools such as Tableau or Power BI

About The Team
The role reports directly to the Head of Loyalty and is part of a dynamic, fast-paced automotive aftersales environment

What Equips You For The Role
•    Bachelor’s degree in Marketing, Business Management, or a related field
•    2–3 years of experience in a Business Analyst or similar role
•    Strong understanding of customer experience management and its impact on brand loyalty, retention, and overall business growt

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.