Website Sephora
Since its debut in North America over 20 years ago, Sephora has been a leader in prestige omni-retail with the purpose of creating an inviting beauty shopping experience and inspiring fearlessness in our community. With the goal of delivering unbiased shopping support and a personalized experience, Sephora invites clients to touch and try 25,000 products from 400 carefully curated brands, enjoy services at the Beauty Studio and engage with expertly trained beauty advisors in more than 490 stores across the Americas, as well as over 660 locations inside JCPenney. Clients can also experience Sephora online and through our mobile app, access the free-to-join Beauty Insider program and digital community, which together enhance the experience of Sephora’s passionate clients. Sephora has been an industry-leading champion of diversity, inclusivity, and empowerment, guided by our longstanding company values. In 2019, Sephora announced a new tagline and manifesto, “We Belong to Something Beautiful,” to reinforce its dedication to fostering belonging amongst all clients and employees and to publicly strive for a more inclusive vision for retail in the Americas. Sephora continues to give back to our communities and advance inclusion in our industry through our Sephora Stands social impact programs.
Chief Information Officer
POSITION PURPOSE:
Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.
Reporting directly to the Chief Finance Officer, the CIO will spearhead Sephora Middle East’s core Technology strategy while collaborating closely with regional business stakeholders and the EME/Global Tech team in France. This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a highly dynamic retail environment, leading a team of 11 technology professionals.
The role’s mission is to ensure technology becomes a strategic enabler, driving maximum value to facilitate business success while delighting both customers and employees through seamless innovative solutions.
KEY ACCOUNTABILITIES:
STRATEGY
- Develop and execute a forward-thinking technology strategy that supports Sephora Middle East’s growth ambitions while adhering to Global Tech guidelines.
- Define detailed plans and set timelines for the implementation of technical capabilities across the region.
- Continuously refine and improve the regional technology roadmap to maintain relevance and impact.
BUSINESS SUPPORT
- Ensure the technology roadmap and capabilities aligns with Sephora’s Retail and Digital ambition, delivering a seamless customer experience.
- Drive platform stability and reliability to support optimal operations and customer satisfaction.
- Enhance operational efficiency through tech-enabled solutions, empowering Sephora’s workforce.
- Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs.
- Own and communicate the regional tech’s priorities, progress, and achievements to global and regional leadership.
- Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.
OPERATIONS & PROCESSES
- Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora.
- Maximize global solutions and resources to enhance regional economies of scale and competence.
- Ensure business continuity and cyber resilience across regional operations.
- Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management.
- Identify and harness emerging technological opportunities to maintain competitive leadership.
TEAM LEADERSHIP
- Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines.
- Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community.
- Actively mentor and develop team members to support their professional growth and align efforts with business priorities.
SKILLS QUALITIFCATIONS AND PERSONAL ATTRIBUTES
- Master’s degree from an accredited university in a relevant field.
- Over 15 years of technology leadership experience, leading cross-functional teams in complex, multi-country environments.
- Proven expertise in leading and scaling high-performing technical teams across solutions design, development, product management, data platforms, security, and infrastructure operations.
- Experience in managing third-party integrations and optimizing partner collaborations.
- Strong customer focus, with the ability to design and deliver customer-centric technology solutions.
- Visionary leadership: Unafraid to challenge norms, think outside the box, and push boundaries to drive innovation.
- Decisive & results-oriented: Ability to make timely, effective decisions and deliver on ambitious goals.
- Collaborative & inclusive: Builds trust and fosters collaboration across diverse teams and stakeholders within &beyond Sephora.
- Energetic & passionate: Operates with a can-do mindset and enthusiasm for collective success.
- Adaptable & resilient: Thrives in a fast-paced, dynamic retail environment with a commitment to continuous improvement.
To apply for this job please visit jobs.sephora.com.