Website Fendi
Fendi (Italian pronunciation: [ˈfɛndi]) is an Italian luxury fashion house whose specialities include fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. Founded in 1925 in Rome, Fendi is renowned for its exquisite creations on fur and fur accessories. Fendi is also well known for its leather goods such as "Baguette", 2jours, Peekaboo or Pequin handbags.
Client Advisor
Position
As a FENDI Ambassador in our Mall of the Emirates Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.
Job responsibilities
Main Responsibilities
- Lead individual sales and achieve performance targets and KPIs
- Engage in upselling, cross selling and multiple selling for all product categories
- Grant an outstanding service to the clients in compliance with the company guidelines
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professionalism and human touch
- Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
- Support the store operations activities.
Profile
Profile
- 2+ years’ experience in Fashion/Luxury sales
- Bachelor’s Degree or equivalent is preferred
- Passion for retail and fashion trends
- Excellent communication skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Fluent English, additional languages will be a plus.