Client Services Business Operations & Strategy Manager

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As a manager in the Business Operations & Strategy team, you will play an important role in driving the strategy and supporting day-to-day operations of the CEMEA Client Services (CS) organization.  A significant focus for this role will be data analysis &reporting that will be used by the CEMEA Leadership Team to help inform decisions and run the business and supporting key initiatives to improve CS performance.  Although this is not a client-facing role, this person will work directly with client-facing teams on various projects, communications, and other initiatives.  This is an individual contributor role, but may be responsible for leading project teams.

Responsibilities

• Design, maintain, and govern key performance metrics, reports, and dashboards for multiple stakeholder groups, including executive leadership and internal partners.
• Evolve and maintain the forecasting model, tracking actuals against forecast.
• Collaborate closely with Finance and People Business Partners to monitor financials and workforce planning.
• Lead and support process improvement initiatives, contributing to enhanced CS performance.
• Support CEMEA CS Leadership Team with key initiatives, projects, and task forces.
• Promote services offered by CEMEA CS and encourage the use of Value-in-Kind (VIK), including the development and documentation of key VIK use cases.
• Assist with the creation of executive presentations.
• Develop and support regional communications for teams and internal partners.
• Contribute to the team’s evolution, delivering against the agreed vision and roadmap.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Bachelor’s Degree with 5+ years of work experience, or an Advanced Degree with 3+ years of experience.
• Strong analytical and problem-solving skills, attention to detail, and ability to manage multiple priorities.
• Proficient with MS Office applications: Outlook, Excel, Word, PowerPoint, Visio, SharePoint, and Power Automate.
• Strong verbal, written, presentation, and interpersonal skills.
• Experience working in a consultancy and payments industry knowledge are preferred.