Website Mandarin Oriental Hotel Group
The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Club Lounge F&B Service Attendant
Main responsibilities:
- Maximize Guest Loyalty and Guest Satisfaction in daily operation
- Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests’ expectations
- Provide recommendations for wine and dining
- Ensure the beverage and self-service stations are properly set with sufficient stocks
- Maintain neatness and cleanliness of the Mandarin Club Lounge
- Set up the Breakfast buffet and prepare the lounge for breakfast service.
- Seat the guest and provide excellent service for breakfast and drink service.
- Set up the buffets on time and replenish them if necessary.
- Clear and reset the tables.
- Prepare and serve drinks and cocktails.
- Keep the pantry and lounge in perfect condition.
- Clean the operating equipment if there is no steward in the afternoon/evening.
- Serve welcome drink when there is a check-in.
- Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.
- Counts the operating equipment.
- Collect the orders from the storeroom.
- Prepare the operating equipment daily for the service.
Skills & Qualifications:
- Previous experience in the same role in a luxury hotel is preferred, resort experience will be an advantage
- Fluent in English, additional language will be a benefit
- Initiative with good customer service skills
- Related working F&B experience in hotel/restaurant is a must
- Enjoy interacting with guests and meeting new people
- Good communication and interpersonal skills, team player
- Dynamic and energetic
To apply for this job please visit careers.mandarinoriental.com.