Cigna Healthcare in Dubai is seeking a diligent and professional Complaints Manager, exclusively for UAE Nationals. This pivotal role involves managing customer complaints, enhancing service quality, and ensuring compliance with healthcare regulations.

Key Responsibilities

• Complaint Handling: Receive, investigate, and resolve customer complaints in a timely and effective manner.
• Customer Service: Maintain high standards of customer service and ensure customer satisfaction.
• Regulatory Compliance: Ensure all complaints are handled in accordance with relevant healthcare regulations and Cigna’s policies.
• Reporting: Prepare detailed reports on complaint trends and outcomes for management review.
• Communication: Liaise with various departments to address and resolve complaints efficiently.
• Process Improvement: Identify areas for service improvement and implement corrective actions.
• Training: Provide training and guidance to staff on effective complaint handling procedures.

Qualifications and Skills

• UAE National.
• Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Previous experience in a customer service or complaint handling role, preferably in the healthcare sector.
• Communication: Excellent written and verbal communication skills in both English and Arabic.
• Problem-Solving: Strong analytical and problem-solving skills.
• Interpersonal Skills: Exceptional interpersonal skills with the ability to handle sensitive situations with tact and diplomacy.
• Attention to Detail: High level of accuracy and attention to detail.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.