Credit & Collections Team Leader

Job Purpose

Responsibilities:

• Manages the activities of credit approval and collections, applies policies and maintains supporting processes and procedures

• Lead, direct, evaluate, and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the organization’s policies and standards as well as relevant regulations and laws

• Monitors and reports customer credit risk, recommends credit exposure limits and facilitates special credit arrangements and problem collection accounts

• Negotiates collateral and security arrangements where needed

• Supports collection procedures and fields collection escalations by visiting key clients

• Identifies target accounting to focus on improving payment habits while increasing sales through security transactions

• Manage and prepare dashboards to monitor key performance indicators

• Supervise approval of credit applications

• Secure all necessary procedures required to execute successfully LCs and SBLCs

• Prepare monthly accounts and customer aging reports for the finance department

• Respond to inquiries from customers, and research/resolve outstanding credit issues

• Assist in developing new credit policies and procedures

• Maintain credit invoice and supporting documentation files

• Review A/R ledger and initiate steps to resolve aged invoices/accounts and customer disputes as required

• Perform analytical review and reporting within accounts receivable

• Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization’s overall customer relations strategy

Education, Master, other certification:

• Bachelor’s Degree in Accounting, Finance, Business or related field

Experience (years):

• Minimum of 5 years of prior supervisory or management experience
• 7 years of progressive credit experience in a sales or similar environment

Technical Skills:

• Experience in trade finance and extensive knowledge of financial instruments such as LC, SBLC,
• BG, CI
• SAP experience
• Strong Excel and PowerPoint skills
• Advanced Financial Statement analysis
• Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel experience with credit rating tools

Languages Skills:

• English

Soft/Behavioral Skills:

• The ideal candidate has excellent verbal and written communications skills, is also dependable and accountable
• Ability to communicate with all levels within the organization, customers, and vendors
• Ability to maintain accuracy in a very detailed work environment, highly detail oriented

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.