Website Emirates NBD
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
Customer Service Representative
JOB DESCRIPTION
(Preferably UAE National)
Job Purpose
- Handle all types if SRs logged in CRM queues.
- Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.
- Investigate all reopened cases in order to identify gaps for effective resolution.
- Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
- Processing to all requests on BPM/Tracksoft with less errors.
Main Tasks
- Receive all types of SRs assigned to center.
- Investigates and identifies appropriate resolution
- Avoid escalations
- Proper Creation to all types of complaints
- Validation to resolved complaints
- Reduction in repeated complaints
- Knowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.
- Reduction in errors while performing transaction on BPM and Tracksoft
- Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
- Forward all requests received through emails from RMs and various internal departments.
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