Customer Success Partner

Position Title

Reports To

Position Summary

Key Responsibilities

• Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
• Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
• Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success
• Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
• Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities.
• Leverage technology to increase efficiencies and make processes scalable.
• Partner with sales to provide needed support and resources throughout the customer’s lifecycle so they can achieve revenue targets.

Desired Qualifications

• Bachelor’s degree in business, marketing or science major
• At least 3-5 years in a SAAS/Subscription environment
• Experience managing multi million AED quota and helping business owners to deliver ROI
• Robust business and financial acumen; P & L expertise is a plus
• Strong organizational, multitasking and time-management skills.
• Exceptional oral and written communication skills internally and externally.
• Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.
• Experience with Salesforce or similar CRM.
• Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.
• Fluent in English, Arabic preferred

Skills & Behaviors of Successful Candidates

• 100% Align and represent Property Finder’s Core Values and be an example of leadership
• Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners
• Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell
• Solid experience in selling products and services delivered through SaaS or as a Subscription
• Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions
• Take pride in providing reliable forecasts to the business
• Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions
• Effective communicator and show up always prepared
• Team player and do you collaborate with other functions to deliver the best results for the company and the customer.

Property Finder Principles

• Move fast and make things
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self.

Property Finder Guiding Principles