Website Juma Al Majid Holding Group LLC
Born of one man's vision, enterprise and drive, the Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success. His simple but highly effective philosophy of satisfying customers, small or big, through a mix of honesty, integrity and social awareness has become ingrained in all aspects of the business and is truly responsible for the group's unrivaled success.
Customer Support & Services Junior Officer
Job Description
This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.
Responsibilities:
- Provide service through toll-free, email, live chat, and social media channels
- Conduct outbound surveys to assess Sales and After Sales satisfaction
- Generate sales leads through customer interactions
- Register customer details and complaints for follow-up and resolution
- Schedule and coordinate service appointments with the Service Department
- Apply training to enhance communication and presentation skills
- Handle inbound and outbound interactions using Genesys Contact Center System
- Save and qualify customer profiles and calls in the Genesys system
- Access service history and status via Oracle Application to inform customers
Requirements
- 6 months to 1 year of customer service experience (preferred)
- Diploma graduate or equivalent (preferred)
- Dual language ability (preferred)
- Fluent in English (spoken and written)
- Strong negotiation and communication skills
- Effective listening abilities
- Familiarity with Microsoft Office and general keyboard/computer usage
- Sales and customer service communication proficiency
- Friendly and courteous phone demeanor
- Punctual and efficient; able to prioritize tasks
- Willingness to work rotating shifts per company policy
Benefits
- Visa
- Medical Insurance
- Annual Leave
- Company T&Cs Apply
To apply for this job please visit careers.al-majid.com.