Datacentre Operations Manager

About Us 

We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we are heading the nation’s digital transformation and paving the way for a more interconnected and innovative future.

With talented individuals from over 70 nationalities, we embrace our rich diversity of thought, skills and experience to continuously explore new horizons and rethink what’s possible. We are dedicated to cultivating an inclusive environment and a culture where everyone feels a true sense of belonging

Key Accountabilities

• Lead the Operations and maintenance of the organizations data center infrastructure, including servers, storage systems, networking equipment, and other IT infrastructure components as well as the facilities, including UPS, cooling, power, firefighting systems being well maintained and operated.
• Ensure the availability, reliability, and security of the organization’s mission-critical systems, including monitoring and analyzing system performance metrics and implementing improvement plans as needed.
• Implement policies and procedures related to data center operations, ensuring compliance with industry standards and best practices.
• Successfully track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget).
• Ensure critical business continuity plans are adhered to, including implementation of disaster preparedness, detailed project management, and logistics coordination.
• Empowering a culture of safety, security, and compliance in all aspect of datacenter activities collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
• Own implement and drive efficiency across all sites.
• Primary Operations interface for all technical and engineering matters relating to Data Center site and solutions.
• Collaborating across departments to improve tools, processes and working practices.

Qualifications, Experience and Skills

• Bachelor Degree in Mechanical or Electrical Engineering
• Certifications such as VCP, CCNA, ITIL etc.
• Minimum 10 years of experience in a role in Data Center operations and management.
• Minimum 7 years’ experience in Data Center facilities, such as UPS, Cooling and Power supply for large and hyperscale infrastructure.
• Good project management and vendor/ contractor management skills on facilities replacement and upgrading.
• Demonstrated track record of datacenter/infrastructure operations management and maintenance or similar, leadership and cross functional management experience.
• Experienced in leading and operating in a matrix environment.
• Experience in growth and transformation of business.
• Leadership and strategic planning
• Risk management and compliance
• Budgeting and cost control
• Vendor and contract management

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!