eCommerce Operations Supervisor

eCommerce Operations Supervisor

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing

At Chalhoub, creativity is a team effort! You will be part of the founding team of Chalhoub Group’s in house studio, and specifically responsible to plan and manage the Product In and Product Out workflows. You will act as the detail-oriented link between the on-set teams and the supply chain teams, helping to organize product to come into the studio and be ready for processing through the shoot workflows. Experience in a fast-paced product processing role is required, eg a warehouse, ideally for an E-com retailer in fashion or homeware.

• Work closely with the studio management as well as supply chain & logistics team to plan and manage product deliveries in and out of the studio, designing delivery schedules timed best for both the studio and other key stakeholders
• Manage sample management process including any import related requirements
• Work closely with the studio management team to understand how to best allocate and arrange product for shoots for a variety of brands and type of products

• Follow all relevant eCommerce policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Maintain orderly and neat stock and receiving area
• Govern the product in and out scanning process and produce relevant reporting for supply chain side like intake and outflow reports to ensure there is no product loss
• Maintain an overview of where product is with the studio workflows and how we are tracking against SLAs
• Manage process to deal with damaged products or any other stock related queries
• Manage one product runner and identify additional resource needs based on intake estimates
• Support on set teams with any trouble shooting on the day
• Promote efficiency and ensure daily goals are met
• Build strong cross functional relationships across the organization, internally and externally
• Raise Purchase Orders and maintain budget tracking for any logistics related expenses
• Manage consumables stock and replenishment for the goods in and out areas
• Nurture a culture of transparency & accountability

What you’ll need to succeed

• 4-5 years as part of product movement team in a fast-paced product processing role, eg a warehouse, ideally for an E-com retailer in fashion or homeware.
• At home in fast paced studio environment working collaboratively across disciplines
• Strong attention to detail and the ability to creatively problem-solve and troubleshoot issues while remaining calm under pressure
• Ability to work quickly and efficiently under pressure with a can-do attitude and smile on your face
• Strong communication skills both in person and via email & phone
• Critical thinking / using logic and reasoning to identify issues upfront and ability to propose alternative solutions, conclusions or approaches to opportunities
• Flexibility, willingness to shift gears to meet project deadlines and deliverables
• Familiarity with using Studio workflow tools, warehouse management tools and Oracle will be beneficial

What we can offer you

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.