FBO Operations Executive

/ Position: FBO Operations Executive
/ Location: Sharjah, UAE
/ Salary: Commensurate with experience

/ Reporting To: FBO Manager

/ The Role:

Gama Aviation has made a significant investment, and we are set to open a new VVIP terminal facility at Sharjah International Airport in Q3 2025 aiming to enhance our guest experiences, and we are seeking an experienced FBO Operations Executive to help support our growth.

Reporting to the FBO Manager, the ideal candidate will have strong experience working in an FBO Operational environment. You will be responsible for delivering exceptional service to VIP passengers, crew, and guests at the FBO Facility. This role ensures a seamless and comfortable experience by maintaining a welcoming environment, facilitating smooth guest transitions, supporting operational needs, and always upholding the Gama Aviation standard of service excellence.

/ Main Responsibilities

• Ensure all aircraft slots and services are updated in the Gama Aviation FBO Software.
• Responsible for customer focused liaisons with clients to provide fantastic customer services to passengers, crew and third-party supplies – both verbally and by email.
• Strong attention to detail, responsible for booking and arranging multiple services through third-party suppliers i.e., hotels, catering, transportation.
• Responsible for the application of landing permits via the airport authority.
• Ensure efficient processing and planning of customer’s aircraft operations in accordance with statutory requirements and Company policies as defined in the FBO Operations Manual.
• Responsible to liaise, whilst on shift, with all internal and external service partners, including but not limited to Airport Operations, external third-party suppliers and client operations or representatives.
• Provide the initial point of contact for crews operating or wishing to operate at Sharjah International Airport through Gama Aviation’s FBO.
• Responsible for the completion and distribution where required of the Daily Shift Report, ensuring that any significant issues requiring attention are forwarded promptly.
• Responsible for the compilation of weekly and monthly aircraft movement reports.
• Responsible to review, on a regular basis, all operational notices.
• Ensure all safety hazards are reported promptly.
• Follow and provide positive feedback on operational procedures introduced by the management team.
• Undertake any other tasks assigned by Management Team when requested.
• Ensure all areas of the FBO facility are kept clean at all times.

/ Minimum Requirements

• A will to exceed customer service expectations, with unquestionable work ethic and approach.
• UAE Driving license and/or international driving license.
• Demonstrated knowledge of operations within the Business Aviation industry.
• Must be flexible in working hours.
• Excellent verbal and written English communication skills.
• High level understanding of Microsoft Office Suite.
• Experience in day-to-day Business Aviation operational requirements.
• Experience building and maintaining effective and strong working relationships with business stakeholders.
• Demonstrated experience in working in a high-pressure environment.
• Demonstrated ability to recognize and acknowledge complex operational issues, taking proactive measures to address issues.