Website Nissan
Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, INFINITI and Datsun brands. In fiscal year 2017, the company sold 5.77 million vehicles globally, generating revenue of 11.9 trillion yen. On April 1, 2017, the company embarked on Nissan M.O.V.E. to 2022, a six-year plan targeting a 30% increase in annualized revenues to 16.5 trillion yen by the end of fiscal 2022, along with cumulative free cash flow of 2.5 trillion yen.
Field Manager – Aftersales (Russian Speaker)
Position: FIELD MANAGER – Aftersales (Russian Speaker)
Department: Aftersales
Function: Field Force
Legal Entity: NMEF
Location: Dubai
Level: Manager (EVP-6)
Direct Manager: NMEF GM Aftersales Field
Mission & Objectives
- Lead Nissan aftersales business growth in all verticals (service, wholesale, commodities, etc) in all assigned dealerships
- Consult and support Nissan NSCs in adopting plans to maximize customer satisfaction, revenues and profits
- Be the main source of competitive information in the assigned markets through extensive Gemba (field) visits to NSC locations, competitor aftersales facilities, parts traders and fleet/government customers
Tasks & Responsibilities
Achieve parts channel sales objectives for assigned NSCs (parts, oil, battery, accessories, others).
Focus on service KPIs for assigned NSCs (Customer Satisfaction, Service frequency, Parts/RO). Support the implementation of the yearly Business Plan BP with NSCs and follow up the progress monthly on all elements.
Lead the digitalization of services at assigned NSCs (EVHR, Live repair updates and others).
Lead (along with sales team) the implementation and promotion of Nissan Genuine Accessories in addition to service contracts in showrooms and service centers.
Support the development and implementation of targeted effective aftersales incentive programs.
Support NSCs to improve fleet and government aftersales revenues.
Country Specifics
- CIS
KPIs
- Service Retention: Service Frequency score
- Parts Sales Revenue: Gross sales & channel sales (parts/UIO)
- Accessory & Commodity Sales: Accessory Sales / NCS
- CSI Survey: Overall Satisfaction % – F1
Background & Experience (years)
Specific Technical Skills
- At least 5 years work experience in automotive aftersales business in the GCC/ME/CIS
- Proven track record of success in managing NSCs / OEMs aftersales operation
- Automotive Aftersales Business and Operations Management (Parts + Service)
- Financial management
- Customer Satisfaction PDCA Management
- Automotive Technical Knowledge
Behavioural Competencies Required
- Leader to deliver results
- Customer Focus
- Quality Focus
- Relationship Building & Management
- Communication with Impact
- Efficient Planning & Organizing
- Negotiation Skills
Minimum Education
Bachelor of Science in Automotive Engineering/ Business
Graduate (Masters is a plus)
Language Requirements
English (must)
Russian (must)
Arabic (plus)
Dubai United Arab Emirates
To apply for this job please visit alliance.wd3.myworkdayjobs.com.