Fleet Sales Coordinator | Al-Futtaim Automotive | Trading Enterprises

Job Requisition ID: 170905

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a dedicated and detail-oriented Fleet Coordinator to join our team at Al Futtaim / Trading Enterprises in Dubai, UAE. The primary focus of this role is to support all administrative tasks for the fleet team, ensuring efficient and accurate operations. This position plays a crucial role in linking various sales and operational roles within the fleet department and external service providers to ensure seamless vehicle delivery to our customers

What you will do
•    Follow and observe the Standard Operating Procedure for fleet within Al Futtaim / Trading Enterprises, coordinating with stakeholders and managing communication in a timely manner.
•    Report fleet activity, including fleet sales and fleet opportunity sales funnel, ensuring reporting accuracy and pipeline development
•    Support fleet demo test drives by coordinating with fleet drivers, logistics, and cleaners to ensure demo cars are provided to customers on time, cleaned, charged, and thoroughly checked
•    Create and update customer accounts, generate sales orders, and assign vehicles to each order, ensuring all information is correctly entered and maintained
•    Monitor and maintain conditions of sales orders, including fleet support, discounts, service contract promotions, and charger promotions
•    Collaborate with the preparation team, logistics, and customers to coordinate smooth and timely vehicle deliveries, addressing any potential issues to ensure customer satisfaction
•    Manage the cancellation and rebilling of invoices, oversee documentation related to bank deals, and maintain organized records to support auditing and compliance requirements
•    Meet and greet customers visiting the showroom for vehicle viewing, short test drives, payment, and documentation handove

Required skills to be successful
•    A high school diploma or equivalent

•    A minimum of 2 years of experience in a similar role, with experience in fleet customer and sales coordination
•    Proficiency in SAP and Salesforce systems
•    Strong skills in MS Office, especially MS Excel and PowerPoin

About the team
You will be part of a dynamic team that works collaboratively to ensure the delivery of fleet strategic priorities for Al Futtaim Electric Mobility Company. The team requires a good understanding of the sales process and internal policies, and you will work closely with various departments, including marketing, IT, and customer service

What equips you for the role
•    Excellent communication and interpersonal skills
•    Ability to work under pressure and handle multiple tasks efficiently
•    Proficient in SAP and an understanding of Salesforce systems
•    Strong skills in MS Office, especially MS Excel and PowerPoint
•    Excellent communication and interpersonal skills
•    Efficient coordination in respect of the day-to-day activities of a retail operation
•    Customer-oriented with decision-making and problem-solving abilities
•    Ability to deal with people of diverse nationalities at various levels
•    Capability to work under pressure and withstand high levels of stress
•    Well-organized and able to multitask and handle multiple stakeholder requirements
•    Persuasive and results-oriented

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.