Front Office Shift Leader

Front Office Shift Leader

Job Description

The Front Office Shift Leader will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service. This role includes supervising front office staff, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a commitment to delivering outstanding customer service. سيكون قائد نوبة المكتب الأمامي مسؤولاً عن الإشراف على العمليات اليومية لمكتب الاستقبال، وضمان تلقي جميع الضيوف خدمة استثنائية. يشمل هذا الدور الإشراف على موظفي المكتب الأمامي، والتعامل مع استفسارات وشكاوى الضيوف، والتنسيق مع الأقسام الأخرى لضمان سير العمليات بسلاسة. يجب أن يكون لدى المرشح المثالي مهارات قيادية قوية وقدرات تواصل ممتازة والالتزام بتقديم خدمة عملاء متميزة.

Responsibilities

 Supervise and support front office staff during assigned shifts.

 Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.

 Address and resolve guest complaints and issues promptly.

 Coordinate with housekeeping and maintenance departments to address guest needs.

 Monitor and maintain the cleanliness and appearance of the front desk area.

 Train and mentor new front office employees.

 Manage room reservations and handle overbooking situations.

 Ensure compliance with hotel policies and procedures.

 Prepare shift reports and communicate effectively with other shift leaders and management.

 Assist in budgeting and financial planning for the front office department.  الإشراف ودعم موظفي المكتب الأمامي خلال النوبات المخصصة.

 ضمان التعامل بكفاءة مع جميع عمليات تسجيل الوصول والمغادرة والمعاملات.

 معالجة شكاوى ومشاكل الضيوف وحلها بسرعة.

 التنسيق مع أقسام التدبير المنزلي والصيانة لتلبية احتياجات الضيوف.

 مراقبة والحفاظ على نظافة ومظهر منطقة مكتب الاستقبال.

 تدريب وتوجيه موظفي المكتب الأمامي الجدد.

 إدارة حجوزات الغرف والتعامل مع حالات الحجز الزائد.

 ضمان الامتثال لسياسات وإجراءات الفندق.

 إعداد تقارير النوبة والتواصل بفعالية مع قادة النوبات الآخرين والإدارة.

 المساعدة في إعداد الميزانية والتخطيط المالي لقسم المكتب الأمامي.

Qualifications

 Proven experience as a Front Office Shift Leader or similar role.

 Strong leadership and team management skills.

 Excellent communication and interpersonal skills.

 Ability to handle guest complaints and resolve issues effectively.

 Strong organizational and multitasking abilities.

 Proficiency in hotel management software.

 Flexibility to work in shifts, including weekends and holidays.

 Degree in hospitality management or related field is preferred.  خبرة مثبتة كقائد نوبة مكتب أمامي أو دور مشابه.

 مهارات قيادية وإدارة فريق قوية.

 مهارات تواصل وشخصية ممتازة.

 القدرة على التعامل مع شكاوى الضيوف وحل المشكلات بفعالية.

 قدرات تنظيمية ومهارات متعددة المهام قوية.

 الإلمام ببرامج إدارة الفنادق.

 المرونة للعمل في ورديات، بما في ذلك عطلات نهاية الأسبوع والعطلات.

 يفضل الحصول على درجة في إدارة الضيافة أو مجال ذي صلة.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE – based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Citymax Hotels (www.citymaxhotels.com)   is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation.  The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah.  In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices.  Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets.  Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.