Website Shangri-La Hotels and Resorts
Hong Kong-based Shangri-La Hotels and Resorts, one of the world's premier hotel companies, currently owns and/or manages over 90 hotels under the Shangri-La brand with a room inventory of over 39,000. Over four decades the group has established its brand hallmark of 'hospitality from the heart'. The group has a substantial development pipeline with upcoming projects in Mainland China, Cambodia, Hong Kong, India, Myanmar, Philippines, Saudi Arabia and Sri Lanka.
Guest Relations Officer
Front Office, Shangri-La Qaryat al Beri, Abu Dhabi
An exciting opportunity has opened up in our Front Office team as a Guest Relations Officer. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.
What are we looking for?
- A high level of Standards.
- Efficiency and punctuality.
- Attention to detail.
- A warm and friendly character.
- Ability to work in a fast paced environment.
- An individual who leads and inspires others.
- Previous experience in luxury hospitality/customer service.
- Lives and breathes the Shangri-La Values.
What will you do?
- Interact with clients and understand their needs.
- Keep Check-In/Check-Out process smooth and enjoyable for the guest.
- Ensure cash handling and credit policies/procedures are followed.
- Maintain a high standard of professionalism amongst Front Office colleagues.
- Make sure that the department remains clean, tidy and presentable at all times.
- Review guest requests and where possible make sure they are acknowledged and carried out.
- Anticipate and exceed guests wants and needs.
- Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
- Assist other departments where necessary.
To apply for this job please visit career10.successfactors.com.