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You may know our name well but perhaps less about the variety and scale of what we do. HSBC is one of the world’s leading international banks and we’ve been helping people to thrive for more than 150 years. Today we serve over 39 million customers around the world, from individuals to start-ups and multinational organisations. There’s an incredible range of possibilities on offer here. You could build a career in Commercial Banking, Wealth and Personal Banking, or Global Banking and Markets – our investment bank. There are also essential operational and support roles like internal audit, legal, marketing, human resources and technology. Whether you’re looking to make your first step in a branch or call centre, or you’re an experienced professional or technology specialist taking your next career step, we want to hear from you.
Home Finance Manager, Wealth & Personal Banking (0000K5EN)
Some careers shine brighter than others.
If you are looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
• Manage our highest value clients with professionalism, client focus and a broad understanding of the fundamentals of Home Finance policy are critical to the success of the business.
• To acquire, develop and retain relationships with clients, working with the broader branch and direct teams to ensure achievement of the business performance measures and plan.
• Accountable for the assigned outcomes and need to ensure it is effectively run in line with the Target Operating Model (TOM)
• Acquire New To Bank (NTB) & Existing To Bank (ETB) clients in the UAE via effective contact strategy and delivery of the home finance sales process with a keen cross-sale awareness.
• To process new mortgage applications in line with detailed lending policy, ensuring quality, efficiency and effectiveness of work processed, complying with agreed targets
• Maximize customer satisfaction and business profitability by developing “Best in Class” Retail business, enhance and shape the customer experience while maintaining a balanced approach to risk & governance.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of the market.
To be successful in the role, you should meet the following requirements:
Knowledge / Experience
• Bachelor degree is mandatory to secure UAE visa and work permit
• Proven experience in Home Finance services and/or retail sales experience or equivalent
• Relationship management experience with high-net-worth clients
• Strong technical skills in wealth management
• Strong communication, client focus and influencing skills
• Strong sales orientation, networking, and portfolio management skills
• Sound knowledge of home finance products and services and the client relationship management system
• Understanding of business banking client segment and wealth management products and services
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in English and local languages
• Strong market knowledge of UAE property market and home finance offerings
For further details and application information please visit our careers site, searching under reference number 0000K5EN.
You’ll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
To apply for this job please visit mycareer.hsbc.com.